As a property owner, you might not give much thought to the check-in process—but your guests certainly do. Nothing ruins a holiday faster than a complicated arrival, and a bad first impression can sink your reviews. At Shakell Property, we’ve perfected a check-in system that benefits everyone. It’s a completely self-service process that our guests love and that makes your life as an owner totally stress-free.
Guests today expect convenience, especially after travelling to the Sunshine Coast. Our system delivers exactly that:
- 24/7 Access with Key Safes: Guest check-in and check-out is all self-service using key safes on site. This means they don’t have to coordinate arrival times with a manager or stress about delays. They can arrive whenever they want, day or night.
- A Stress-Free Welcome: Guests love that they don’t have to see anyone. It’s a quick, easy process that gets them straight into relaxation mode. This smooth start is crucial and leads directly to those glowing reviews and repeat bookings.
Because the check-in process is automated, it frees up our time to focus on what really matters to your investment. If we were spending hours waiting around for guests, we wouldn’t be able to provide the level of service we’re known for. Instead, we focus on the complex, time-consuming jobs that deliver real value:
- 24/7 Guest Support: We’re still available to receive calls 24 hours a day for any emergencies or issues.
- Constant Maintenance & Cleaning: We spend our time liaising with all guests—past, present, and future—and organising the linen, cleaning, and maintenance, ensuring your property is always in top shape.
The combination of seamless self-service check-in and our dedicated, 24/7 team is the key to your truly hands-off investment. You never have to worry about a lost key or a late-night call about check-in instructions. We handle all the technical details, the guest relations, and the constant upkeep, so you don’t have to worry about a thing.